Getting Help

Before you ask

  1. Common Issues — NET_001, sync, send stalls, Keystone pairing.
  2. Keystone Hardware Wallet — PCZT signing with Keystone (mainnet).
  3. Zebra Node Setup — verify nozy test-zebra.
  4. Error Messages — match desktop codes.
  5. Run diagnostics (Windows): .\scripts\test-zebrad-nozywallet.ps1 from repo root.

Gather this information

  • OS (Windows / Linux / macOS) and Nozy surface (CLI, desktop, api-server).
  • nozy test-zebra output (redact URLs if public).
  • Whether Zebrad runs locally, WSL, or remote.
  • Error code from UI (e.g. NET_001) — not your mnemonic or password.

Never share: 24-word seed, private keys, wallet password, or full wallet.dat.

Community & issues

Search existing issues for NET_001, sync, witness lag, balance zero.

Maintainer docs (advanced)

DocUse when
docs/issues/BUG_REGISTRY.mdKnown bugs and fix versions
docs/reference/ZEBRAD_NOZYWALLET_CONNECTIVITY.mdPaper-grade Zebrad checklist
docs/issues/bugs/2026-06-desktop-pre-release-debug-session.mdWindows desktop RCA

Contributing fixes

See Contributing Guide and AGENTS.md for agent/human contributors.